2 excluded (unverified & duplicate)
Corporate Target: ≥ 85.00%
Philippine CS Benchmark: < 24h
All-time network avg: 4.73 ★
Uratex Philippines Showrooms
Customer Sentiment & Reviews Performance Analytics
MONTHLY AVERAGE RATINGS TREND
Monthly Google My Business Score Benchmark (Jan - Dec)
SHOWROOM MONTHLY RATING MATRIX
Breakdown of store ratings per month with CSAT index and CSAT Score %
Customer Satisfaction Calculation Standard
Calculates the percentage of individual ratings that are equal to 4 or 5 stars (Satisfied Customers).
Normalizes the average star rating into a 100-point scale for comparative reporting.
Showroom Dataset & Individual CSV Management
Each showroom maintains an isolated CSV dataset keyed by Store Code for analytics and auditing.
Customer Review Logs & Sentiment Stream
Real-time GMB customer feedback aggregated across all store codes.
Google Business OAuth Credentials
Pre-configured with official Google OAuth client parameters for automated token auto-refresh.
Cloudflare Worker Code Script (`worker.js`)
Deployable Cloudflare Worker backend script for CORS handling and Google OAuth token refreshing.